# Loox setup for PopMCP

You paste two values into PopMCP from one page in the Loox admin: your Public Store ID and an API key. Loox says its API is available on the Convert and Unlimited plans.

- Auth: API credentials
- Setup time: 2 min
- API base URL: https://api.loox.io/api/v1
- Credentials screen: https://help.loox.io/support/solutions/articles/501000356871-loox-reviews-api-and-webhooks
- Provider docs: https://developers.loox.app/documentation/

## Approval required before this works

No one reviews you, but Loox says its API is available on the Convert and Unlimited plans.

- Typical wait: None once the store is on one of those plans: a key takes about a minute
- Cost: Loox's help article names the plans but not the prices. Its pricing page shows what your store would pay.
- Blocked until approved: Everything, if your plan does not include the API: PopMCP will say Loox did not accept the API key.
- Works meanwhile: You can read Loox's API reference at developers.loox.app/documentation.

## Before you begin

- A Shopify store using Loox on the Convert or Unlimited plan, which Loox says the API needs
- Access to the Loox admin for that store
- No app, redirect URL or review is needed

## Get your credentials

### 1. Open API Keys in Loox

Open your Loox admin and go to Settings, then API Keys.

### 2. Copy your Public Store ID

The ID is shown at the top of the page, where Loox calls it `publicStoreId`. Copy all of it, including the part after the dot, and paste it into Public Store ID in PopMCP. It is safe to share: Loox says it unlocks no private data on its own.

### 3. Make an API key

Click Generate and copy the new key straight away, because Loox shows it in full only once. If Loox asks for a name, call it PopMCP. Paste the key into API key in PopMCP. A store can have up to five keys, and the button is disabled at the limit, so revoke an old one first if you need to.

### 4. Connect in PopMCP

Click connect. PopMCP tries your Public Store ID and key straight away by reading one review, and tells you which of the two Loox did not accept.

## Fields PopMCP asks for

- Public Store ID (publicStoreId) [required]: At the top of Settings, API Keys in the Loox admin. Copy all of it, including the part after the dot.
- API key (apiKey) [required]: On the same page, click Generate and copy the new key. Loox shows it only once. Stored encrypted.

## Verify

PopMCP marks the Loox connection Verified, and names it after your store once a review shows its address. Ask the AI for your average rating last month or your latest reviews, and it answers from your store.

## Troubleshooting

### "Loox did not accept this API key."

Cause: The key was copied in part or has been revoked, or the store's plan does not include the API.

Fix: Click **Generate** under **Settings**, **API Keys** in the Loox admin and paste the new key. Loox says the API is available on the Convert and Unlimited plans.

### "Loox did not recognize this Public Store ID"

Cause: The ID was copied in part, or the store is not active in Loox.

Fix: Copy all of the ID at the top of **Settings**, **API Keys** again, including the part after the dot.

### "That is your Public Store ID" or "That is an API key"

Cause: The two values went into each other's fields.

Fix: The Public Store ID has a dot in the middle. The key is what Loox shows you after you click **Generate**.

### A tool with published in its name, or a rating summary, says Loox refused it because of where the request came from

Cause: Loox's Storefront API checks where a request comes from, and is built for your own store's pages.

Fix: Nothing is wrong with your connection. Ask for the same reviews through the merchant tools. loox_get_rating_breakdown works out the same counts and average.

### Asking the AI to reply to, publish or hide a review does nothing

Cause: Loox says its API is read-only. Reviews can only be changed in the Loox admin.

Fix: Do it in the Loox admin. The AI can draft a reply for you to paste in.

### A review the AI cannot see

Cause: Lists show published reviews unless told otherwise.

Fix: Ask for pending reviews, or for reviews of every status.

### Sorting by AI score fails

Cause: That sort needs Smart Visual Sorting, which Loox places on its Convert plan.

Fix: Sort by date, rating or featured instead.

---

Source: https://www.docs.popmcp.com/docs/integrations/loox/